Strengthening Your Team. Growing Your Business
Struggling with inconsistent customer service, underperforming teams or
lack of accountability?
I help organisations build confident, high performing teams through practical, tailored
training that delivers real results
Supporting organisations across Leeds, Bradford & West Yorkshire with practical, engaging and bespoke training designed specifically around your needs.
At VJR Professional Skills Training & Consultancy, we support all sizes of organisations across Yorkshire to strengthen their teams through practical, engaging training.
Our programmes are designed around real workplace challenges, helping to improve communication, build confidence and enhance overall performance. Training is tailored to your organisation, ensuring it is relevant, effective and immediately applicable.
Let’s work together to develop your people and support your business to grow.
📩 Get in touch: hello@vjrtraining.co.uk | 📞 07769 348103 for a free consultation
About
Hi, I’m Victoria Robinson, founder of VJR Professional Skills Training & Consultancy
With over 30 years’ experience across hospitality, education and professional training, I bring real-world insight into every session. My background spans operational leadership and education, giving me a strong understanding of both the challenges organisations face and the skills people need to succeed in today’s workplace.
✔ Delivered programmes for organisations including West Yorkshire Fire and Rescue Service
✔ PGCE qualified trainer
✔ Specialist in customer service, communication, and team development
What You Can Expect
✔ Practical, engaging training tailored to your organisation
✔ A focus on real workplace challenges—not theory
✔ Sessions designed to build confidence as well as capability
What Makes Me Different
This isn't off-the-shelf training
Tailored to your business challenges
Designed with your team in mind
Practical, engaging, and immediately applicable
Focused on behaviour change — not just learning
My Approach
I believe training should be relevant, supportive and immediately useful. Every session is designed to ensure your team can take what they’ve learned and apply it straight back into the workplace.
I work closely with organisations to understand their goals and challenges, ensuring each programme is tailored, practical and aligned to real working environments. 3 simple steps;
Understand your business and challenges
Design tailored training to meet your needs
Deliver engaging sessions that drive real change
A Little More About Me
Outside of work, I’m a busy mum with teenage boys and an energetic border collie, so I understand first-hand the importance of balancing competing priorities and keeping things practical. That perspective shapes how I deliver training—focused, realistic and designed to work in the real world, not just in theory.
Gillian - West Yorkshire Fire & Rescue Service
“Working with Vicki at VJR Professional Skills Training has been a great experience for us at West Yorkshire Fire and Rescue Service. We partnered with her to design and deliver a selection of bespoke courses aimed at strengthening our staff’s professional knowledge and skills.
From the outset, Vicki took the time to understand our organisation, our goals, and the specific development needs of our people. The courses she has created are engaging, relevant, and thoughtfully structured, striking the right balance between practical application and developing knowledge.
Now that the programmes have run, the feedback received from participants has been positive. Staff consistently highlighted the quality of the content, the expertise of the facilitator, and the immediate value they were able to take back into their roles. It’s clear that the training sessions are making a meaningful impact on both confidence and capability across our teams.
We’re grateful for the professionalism, collaboration, and genuine commitment Vicki has shown throughout the process.”
Jon - D3UK Design & Display
“Victoria delivered an exceptional customer service training programme for Design and Display, and the impact was immediately noticeable.
Her approach was engaging, practical, and highly relevant to our business. She took the time to understand both our internal operations and how we interact with our customers, tailoring the sessions to ensure real, usable outcomes.
The training has helped our team improve how they communicate and engage with both internal colleagues and external customers, leading to a more efficient and professional service overall.
Victoria’s energy, expertise, and ability to connect with people at all levels made the sessions both enjoyable and impactful.
We would highly recommend her to any organisation looking to strengthen their customer service culture and enhance team performance.”
Our Services
Customer Service Excellence
Overview:
Develop the skills and confidence to deliver consistently high-quality customer service.
Ideal for:
Customer-facing staff and teams.
Key focus areas:
Professional communication with customers
Building positive relationships
Managing expectations
Delivering a consistent service
Outcomes:
Improved customer experience, increased confidence and stronger relationships.
Presentation Skills
Overview:
Build confidence and develop the skills to deliver clear, engaging and professional presentations.
Ideal for:
Anyone who presents information internally or externally.
Key focus areas:
Structuring presentations
Delivering with confidence
Engaging an audience
Using visual aids effectively
Outcomes:
Increased confidence and more impactful presentations.
Time Management & Personal Effectiveness
Overview:
Support staff to manage their time effectively, prioritise tasks and work more efficiently.
Ideal for:
All staff levels.
Key focus areas:
Prioritisation and planning
Managing workload and deadlines
Reducing distractions
Improving productivity
Outcomes:
Better time management, increased productivity and reduced stress.
Business Writing & Professional Communication
Overview:
Develop clear, professional and effective written communication across emails, reports and workplace documents.
Ideal for:
Staff who produce written communication as part of their role.
Key focus areas:
Writing clear and concise emails
Structuring reports and documents
Using tone appropriately
Improving clarity and accuracy
Outcomes:
Greater confidence, improved clarity and more professional communication across your organisation.
Meeting Management & Minute Taking
Overview:
Support staff to run effective meetings and produce clear, accurate and professional minutes.
Ideal for:
Anyone responsible for organising meetings or taking minutes.
Key focus areas:
Planning and managing meetings
Capturing key discussions, decisions and actions
Writing clear and structured minutes
Using tools such as Microsoft Teams
Outcomes:
More effective meetings, clearer communication and improved accountability.
Advanced Business Writing (Reports/Formal Doc)
Overview:
Designed for those who need to produce more detailed or formal documentation, including reports, briefings and policy-style writing.
Ideal for:
Managers, team leaders and staff producing formal documentation.
Key focus areas:
Structuring formal reports
Writing for different audiences
Presenting information clearly and professionally
Developing a consistent writing style
Outcomes:
Improved quality of written outputs and increas
Handling Complaints & Difficult Conversations
Overview:
Equip staff with the skills to manage challenging situations professionally and confidently.
Ideal for:
Staff dealing with complaints or difficult interactions.
Key focus areas:
Managing difficult conversations
De-escalation techniques
Responding professionally under pressure
Turning negative experiences into positive outcomes
Outcomes:
Greater confidence, improved communication and more effective complaint handling.
Leadership & Communication Skills
Overview:
Develop confident leaders who can communicate effectively and support their teams.
Ideal for:
Managers, team leaders and aspiring leaders.
Key focus areas:
Leadership communication
Supporting and motivating teams
Managing performance
Building confidence as a leader
Outcomes:
Stronger leadership, improved team performance and better communication.
Workplace Confidence & Professional Skills
Overview:
Develop the confidence and professional behaviours needed to succeed in the workplace.
Ideal for:
New staff, developing professionals or those lacking confidence.
Key focus areas:
Professional communication
Building confidence
Workplace behaviours
Personal development
Outcomes:
Increased confidence, improved professionalism and stronger workplace performance.
Bespoke Training for Your Organisation
All training is bespoke and designed around your organisation’s specific needs.
We take the time to understand your challenges, your team and your objectives, ensuring every session is relevant, practical and aligned to your workplace.
Training can be delivered face-to-face or online and adapted to suit your organisation.
Ready to develop your Team?
📞 Get in Touch
Whether you're looking to upskill your team, explore bespoke training options or simply have an initial conversation, I’d love to hear from you.
Offering a free initial consultation to understand your needs and recommend the right approach.
VJR Professional Skills Training & Consultancy
Supporting organisations across Leeds, Bradford and West Yorkshire
Tel: 07769 348 103
